Terms of Service

These Terms of Service (“Terms”) govern your use of the Connect Clutch Klaviyo Integration (“Service”), operated by Solvative (“we,” “us,” or “our”), a company incorporated in India.

This is a business-to-business (B2B) service. By accessing or using the Service, you confirm that you are acting on behalf of a business entity and have the authority to bind that entity to these Terms. If you do not agree, do not use the Service.

Connect Clutch Klaviyo Integration is a data middleware integration that connects Clutch loyalty program data to Klaviyo marketing automation in real time. It forwards loyalty events (such as enrollments, purchases, points milestones, redemptions, and tier changes) from Clutch to Klaviyo automatically, so those events can trigger flows, update customer profiles, and feed segments in Klaviyo without manual data exports.

The Service does not send marketing messages directly. It is a data pipeline that passes structured event data between Clutch and Klaviyo on your behalf.

The Service is currently in beta. During this period:

• Features may be incomplete, change, or be discontinued.
• We do not guarantee specific uptime levels or uninterrupted availability during beta.
• Access during beta is provided free of charge. This does not create any obligation to continue free access indefinitely.

If we decide to discontinue the Service or introduce paid pricing, we will give you at least 30 days' written notice before those changes take effect, so you have adequate time to adjust or migrate.

You are responsible for:

• Keeping your account credentials and API keys secure. Do not share them with unauthorized parties. Notify us immediately if you suspect unauthorized access.
• Ensuring that your use of the Service, including the customer data you route through it, complies with applicable data protection and marketing laws in your jurisdiction, including GDPR, CCPA, CAN-SPAM, and CASL where relevant.
• Maintaining valid, active accounts with Clutch and Klaviyo. The Service depends on both platforms being accessible. We are not responsible for failures caused by changes to those platforms.
• Ensuring that your customers have consented to their loyalty data being synced to Klaviyo for marketing purposes, where such consent is legally required.

Because the Service is a data pipeline (not a messaging platform), your use must stay within its intended purpose: syncing loyalty event data from Clutch to Klaviyo for your own marketing automation.

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws or regulations.
• Attempt to gain unauthorized access to our systems, infrastructure, or data belonging to other customers.
• Interfere with or disrupt the performance, integrity, or availability of the Service.
• Reverse engineer, decompile, or disassemble any component of the Service.
• Resell, sublicense, or commercially exploit access to the Service without our prior written consent.
• Route data through the Service for any purpose other than operating your own Clutch-to-Klaviyo integration.

If we detect a clear and material violation of these rules, we may suspend your access. Where the violation is capable of being remedied, we will notify you first and give you 10 business days to resolve it before suspending access. In cases involving security risks or illegal activity, we may act immediately.

Our Privacy Policy (available at /privacy) explains how we collect and handle information in connection with the Service. In summary:

• We are a data processor. When loyalty data flows through the integration, we handle it strictly on your instructions. You (the merchant) are the data controller and are responsible for having a valid legal basis to share your customers' data with us and with Klaviyo.
• We do not store your customers' personal data. It passes through our infrastructure transiently during each sync and is not retained after the sync completes.
• You are responsible for compliance. You must ensure your Klaviyo use, including the campaigns triggered by this integration, complies with applicable marketing and data protection laws.

These data and privacy obligations apply both during the term of these Terms and after termination, until all customer data has been deleted in accordance with our Privacy Policy.

Each party may receive information from the other that is confidential or commercially sensitive, including API credentials, integration configurations, loyalty program structures, and customer segmentation logic (“Confidential Information”).

Each party agrees to:

• Keep the other party's Confidential Information strictly confidential.
• Use it only to the extent necessary to operate or use the Service.
• Not disclose it to any third party without prior written consent, except to employees or contractors who need it to perform their role and are bound by equivalent confidentiality obligations.

This obligation does not apply to information that is or becomes publicly known through no fault of the receiving party, or that is required to be disclosed by law or valid legal process. In such cases, the receiving party will, where permitted, give prompt notice to allow the disclosing party to seek protection.

All software, designs, features, and documentation comprising the Service are owned by Solvative and protected by applicable intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes only.

You retain full ownership of your data, including your customer data and integration configurations, at all times. We acquire no rights to your data beyond what is necessary to operate the Service.

The Service depends on Clutch and Klaviyo. Your access to and use of those platforms is governed entirely by their respective terms of service and privacy policies. We are not responsible for:

• Downtime, API changes, or deprecations by Clutch or Klaviyo that affect the Service.
• How either platform handles data once it has been delivered to them.
• Any fees, restrictions, or policy changes imposed by either platform.

If either platform makes changes that materially affect how the Service operates, we will notify you as promptly as possible and work to restore full functionality.

The Service is provided “as is” and “as available.” We do not make any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that the Service will be error-free or that every loyalty event will be synced successfully under all conditions. We will make commercially reasonable efforts to maintain reliability and notify you of known issues promptly.

To the fullest extent permitted by applicable law, Solvative will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising from your use of or inability to use the Service, even if we have been advised of the possibility of such losses.

Our total aggregate liability to you for any claims arising under these Terms will not exceed the greater of (a) the total fees you paid to us in the six months before the claim arose, or (b) USD $500. This cap does not apply to liability for gross negligence, willful misconduct, or breach of confidentiality obligations.

You may stop using the Service at any time. To formally close your account and request deletion of your data, contact us at legal@solvative.com. We will confirm receipt and complete account deletion within 30 days.

We may suspend or terminate your access if:

• You commit a material breach of these Terms and fail to remedy it within 10 business days of written notice from us.
• Continued access poses an immediate security or legal risk, in which case we may act immediately and notify you as soon as practicable.
• We discontinue the Service, with at least 30 days' advance written notice.

On termination, your right to use the Service ends. We will delete your account data within 30 days. Sections 6, 7, 8, 10, 11, and 13 survive termination.

We may update these Terms from time to time. When we make material changes, we will:

• Post the revised Terms on this page with an updated effective date.
• Notify you by email at least 14 days before the changes take effect.

If you do not agree with the revised Terms, you should stop using the Service before the new Terms take effect. Continuing to use the Service after that date means you accept the updated Terms.

These Terms are governed by the laws of India, without regard to its conflict of law rules.

If a dispute arises, both parties agree to first attempt resolution through good-faith negotiation for at least 30 days before initiating formal proceedings. If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India.

If you have questions about these Terms or the Service, please contact us: